Consumer Law

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Consumer Protection Act, 2019 – Main aim to protect the rights of consumers by establishing authorities for timely and effective administration and settlement of consumer disputes. A consumer is defined as a person who buys any good or hires or avails a service for a consideration. It does not include a person who obtains a good for resale or a good or service for commercial purpose. It covers transactions through all modes including offline, and online through electronic means, teleshopping, multi-level marketing or direct selling. However, Person buying any good or availing any service for the purpose of earning his livelihood by means of self employment is a consumer.

Rights of the consumer –
  • Right to be protected against marketing of hazardous goods, products or services
  • Right to be informed about the good, product or service
  • Right to be assured access to a variety of good, product or service at competitive price
  • Right to be heard/li>
  • Right to seek redressal
  • Right to consumer awareness

Deficiency means any fault, imperfection, shortcoming or inadequacy in the quality, nature and manner of performance which is required to be maintained by or under any law for the time being in force or has been undertaken to be performed by a person in pursuance of a contract or otherwise in relation to any service and includes—

  1. any act of negligence or omission or commission by such person which causes loss or injury to the consumer; and
  2. deliberate withholding of relevant information by such person to the consumer

The act has the provision of the establishment of the Consumer Disputes Redressal Commissions (CDRCs) at the national, state and district levels. Complaints against an unfair contract can be filed with only the State and National Appeals from a District CDRC will be heard by the State CDRC. Appeals from the State CDRC will be heard by the National CDRC. Final appeal will lie before the Supreme Court. The CDRCs will entertain complaints related to;

  1. Overcharging or deceptive charging
  2. Unfair or restrictive trade practices
  3. Sale of hazardous goods and services which may be hazardous to life.
  4. Sale of defective goods or services.

We at NILS Factor help you to address your problems and raise them with the appropriate authority. We have great and best lawyers who are experts in the field of Consumer law. Our team of best and experienced advocates will help you in filing the consumer complaint, filing the replies, evidences, written arguments, etc. before the District Consumer Dispute Redressal Commission, State Consumer Dispute Redressal Commission, National Consumer Dispute Redressal Commission and also before Hon’ble Supreme Court of India.